Aura accepts returns for refund up to 30 days after the purchase date.
To organise a return or exchange, please email us at firstname.lastname@example.org and we'll be happy to assist.
- Item(s) are in original condition (i.e., the original tags and labels are still attached, the item is in its original packaging, and the item is unworn, unused, and as sold.
- If the item/s are returned missing tags or the packaging is defaced your refund will be processed less a 30% restocking fee.
- Items must be appropriately packed inside a parcel, return bag or box. We cannot be held responsible for damage caused in transit where you have taken inappropriate care in returning your items.
Do I have to pay for Return Shipping?
Yes you do. Australian customers can use our Australia Post returns service for a flat fee of $12.25 or organise their own postage.
Change Of Mind
If you have changed your mind about your purchase or have ordered the incorrect size/specification, your item must be freighted back to Aura at your expense.
If you are sending back an item to be assessed for warranty, you are still required to pay for the item to be returned to us so it can be assessed. Please don't post anything back prior to contacting us. Please contact us for any warranty claims.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to refusal of future orders.