Shipping
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-4 Business Days and posted via Aus Post.
Aus Post service typically delivers in 2 or more business days. Delivery times will vary depending on destination points and periods of high volume of packages being sent. Deliveries can typically be expected to be made Monday – Friday, from 9am to 5pm.
Shipping rates and delivery estimates
| Shipment method | Estimated delivery time | Shipment cost |
| Aus Post Standard | 3-5 business days | $10.00 (Free on Orders over $100) |
| Express Post | 2-3 business days | $17.50 |
| International | TBC | Please Contact Us for a Quote |
*Delivery times are estimates only and are subject to change.
*Standard & Express post are available to Australian addresses only.
Typical Domestic Shipping times:
|
Metropolitan Areas:
|
3-5 Business Days
|
|
Regional and Rural Areas:
|
4-7 Business Days |
Shipment confirmation and order tracking
After you have completed the checkout and payment process you will receive an order confirmation by email. At this time, we're processing your order and once it has been packaged and is ready for collection, you'll receive an update by email with the Tracking ID and information on how to track your order.
Customs, duties, and taxes
Aura is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Aura is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Free Shipping Terms and Conditions
Free shipping applies to orders over $100 delivered to these regions: Western Australia, South Australia, New South Wales, Queensland, Victoria, Tasmania, Northern Territory and Australian Capital Territory.
Delivery Addresses
We ship to residential and business addresses. Shipping to a business address can be beneficial as the recipient or anyone authorised to accept the delivery on their behalf must be present when the order is delivered. When there is no-one at the address, or the person at the address can't or won't accept delivery, and we don't have authority to leave the parcel, the courier will leave a calling card with information on how to collect the order.